Returns and Refunds Policy

Address Changes

If you need to change the shipping address, please contact us by sending us an email with your order number, the current shipping address, and the address that you would like to change it to. We can only change the address before your order leaves our facility!

Cancellations/Returns

We only accept cancellations before your order leaves our facility.
We only accept returns when the items are defective. For returns, we charge free for re-stock.

Damaged Items

If you believe you have a defective item, please contact Customer Support (support@panckydetectors.com) within seven days of receipt for a replacement.

If your product has quality problems, wrong patterns, missing product, etc., we will be able to send it for you. Please send us an email to support@panckydetectors.com and include a picture of your item explaining the issue and your order number, and a member of our team will be able to assist you.

Note: we only provide free rechange 90 days after you received products.
After 90 days, we need a Shipping fee and only refund less than 80% of the original price with quality issues.

Product Image Disclaimer

Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing.

 

Refunds

All refunds will be credited for the original amount paid, less shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

If you have any other problems, please contact us at first time: support@panckydetectors.com