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Privacy Policy

We care about our customers and respect your privacy. This Privacy Policy is our way of sharing how we collect your information, why we need it, and how we use it.


Scope of Application

This privacy policy applies to websites(like mobile applications operated by PANCKY. If you visit a third-party website authorized sales by PANCKY, please check the third-party website's privacy policy to find out how they handle your information.


This Privacy Policy also applies to the information you provide to us. This could be when you share your information with our service representatives(e.g., customer service, design professional and assembly pro).


Before submitting information to the Service, please review this Privacy Policy thoroughly.


The purpose of this Privacy Policy is to inform you:

purpose of this Privacy Policy is to inform you of:

We may collect your personal information as you browse our websites, respond to our emails, or contact us by phone.
Why do we gather information from you
How do we collect it
How we use it

This Privacy Policy is part of the Terms of Use, which governs your use of our website located at

Note: You may not subscribe or register as a member of unless you are above 18. The website is a general audience site and we do not knowingly collect, maintain or disclose personal information from or about children.


Why do we gather information?

PANCKY gathers personal information to help improve our products and customer service, to keep in touch with you when gifts, special offers, discounts, our affiliated brands and selected third parties are in place and to provide an enhanced and more personalized shopping experience for you.


Where do we gather information from?


In which situation will we collect your information?
Your personal data is automatically collected when you enter our website.


Our subsidiaries and affiliates (together, “Affiliates”), when they provide us with Personal Data about you


Third parties, when they provide us with Personal Data about you. Third Parties that share your Personal Data with us include:


Service providers. For example, we may use analytics service providers to analyze how you interact and engage with the Services, or Third Parties may help us provide you with customer support.

Social networks connected to the Services. If you provide your social network account credentials to us or sign in to the Services through a third party, your account data will be transmitted to us.


Advertising partners. We receive information about you from some of our service providers who assist us with marketing or promotional services related to how you interact with our websites, applications, products, services, advertisements or communications.


What information do we gather?

We collect information through our website, emails, mail, retail store transactions, fax, and telephone, including when you:

place an order,
participate in our forums, surveys, contests, sweepstakes, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, membership registrations, and
engage in other activities, services, products and resources we make accessible to our customers, members or users.


Depending on how you interact with us, we collect some or all of the following types of information:

your name, address, telephone number, email address;
billing information (credit card number, expiration date and billing address);
gender and birth date(if you choose to enter such information);
products purchased and occasion type (for example, Mother's Day)
Message and gift recipients' names, addresses, telephone numbers and email addresses, and
other information you provide to us, including User Submissions (defined in the Terms of Use).


Information you provide to us may be collected even if an order, registration, or other process is started but not completed or canceled. Members may also add to their Address Book the name, address and telephone number of friends or other persons to whom they may wish to send gifts or expressions. Only Members have the right to view and edit their Address Book entries.


Information Collected Automatically

The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser and tell us how and when you visit and use our Services, to analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data – usually text files – placed on your computer, tablet, phone or similar device when you use that device to use our Services. We may also supplement the information that we collect from you with information received from Third Parties, including Third Parties that have placed their own Cookies on your device(s). Please note that because of our use of Cookies, the Services do not support “Do Not Track” requests sent from a browser at this time.


We use the following types of Cookies:

l Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.

l Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

l Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Services, such as by collecting information about the number of visitors to the Services, what pages visitors view on our Services, what actions a visitor performs on our Services and how long visitors are viewing pages on the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising. For example, Google, Inc. uses cookies in connection with its Google Analytics services. Google’s ability to use and share information collected by Google Analytics about your visits to the Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You have the option to opt-out of Google’s use of Cookies by visiting the Google advertising opt-out page or the Google Analytics Opt-out Browser Add-on.


Re-targeting/Advertising Cookies. Re-targeting/Advertising Cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you. For more information, please refer to the section below titled Information about Interest-Based Advertisements.


You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways.


You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work.


How do we use "Cookies" and "Action Tags"?

A "cookie" is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior member and provide certain features. Most web browsers allow you to instruct the browser to prevent the use of cookies. However, if you disable this feature, certain aspects of the PANCKY website, such as the shopping basket, may not function properly.


We cooperate with third parties who may receive personal information directly from the cookies placed by our website on your computer to assist in analyzing our business and customers.


Our website also uses a common web technology called "action tags" (also called single-pixel gifs or web beacons) to track purchase, usage and other web activity information anonymously. Action tags (including third-party tags) may be used to provide data to third parties for tracking purposes. However, our website does not use action tags to collect or transfer personal information.


How do we use the information we collect?

We use the information we collect to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience, to inform you and your gift and message recipients of offers and discounts from PANCKY and our affiliated brands and to enable you to receive credits for purchases under loyalty or buying programs which you have joined. In addition, we may make such information (except for credit card number and expiration date, unless you consent otherwise), including aggregated information, available to selected third parties, but not limited to, those who share or rent information for direct marketing purposes.


However, without your consent, we will not provide your email addresses or the recipients of your gifts to third parties. In addition, you may instruct that other personal information about you or your message or gift recipients' that you have provided to us not be shared with third parties by following the instructions in How to Limit the Use of Personal Information below.


Our Affiliates, subcontractors, agents, and any successors to our business (if we ever sell part or all of our business), are not considered as third parties under this Policy. However, in connection with information collected under this Policy, they are required to comply with this Policy. "Affiliates" are individuals or entities directly or indirectly controlling, controlled by, or under common control with PANCKY.


We may combine information we receive from you via our website, emails, mail, fax, and telephone with information from our Affiliates and third parties. We use the combined information to enhance and personalize your shopping experience and communicate with you in accordance with this Privacy Policy.


We reserve the right to disclose information you provide to us as required by law, in response to legal process and law enforcement requests and as necessary or appropriate, in our view, to operate the website, process orders or registrations, to conduct promotions, contests, and sweepstakes you participate in, and to protect the rights or property of the Company, its Affiliates, users, customers, recipients, Members, Sponsors, Providers, Licensors, Merchants and Associates (as these terms are defined in the Terms of Use).


Please note that any personal information you reveal or post on one our public forums (as defined in the Terms of Use), such as a message board, chat room, discussion group, folder, survey, contest, sweepstakes, user review and rate forum, and all User Submissions, are not protected by this Privacy Policy and may be collected, shared and used by us or with third parties, including to contact you. Information you give out or post on our public forums you disclose at your own risk.


Information about Interest-Based Advertisements

We serve advertisements, and also allow third-party ad networks, including third-party ad servers, ad agencies, ad technology vendors and research firms, to serve advertisements through the Services. These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviors (“Interest-Based Ads”). Information for Interest-Based Ads (including Personal Data) may be provided to us by you, or derived from the usage patterns of particular users on the Services and/or services of Third Parties. Such information may be gathered through tracking users’ activities across time and unaffiliated properties, including when you leave the Services. To accomplish this, we or our service providers may deliver Cookies, including a file (known as a “web beacon”) from an ad network to you through the Services. Web beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Web beacons allow ad networks to view, edit or set their own Cookies on your browser, just as if you had requested a web page from their site.


We comply with the Digital Advertising Alliance (“DAA”) Self-Regulatory Principles for Online Behavioral Advertising. Through the DAA and Network Advertising Initiative (“NAI”), several media and marketing associations have developed an industry self-regulatory program to give consumers a better understanding of, and greater control over, customized ads based on a consumer’s online behavior across different websites and properties. To make choices about Interest-Based Ads from participating third parties, including to opt out of receiving behaviorally targeted advertisements from participating organizations, please visit the DAA’s or NAI’s consumer opt-out pages.


Consent to Transfer and Submission

PANCKY is operated in the United States. If you are not in the United States, please be aware that any information you provide to us will be transferred to the United States. By using the website or providing us with information, you hereby consent to this transfer.


In addition, if you submit data to us about other individuals (such as your message and gift recipients), you agree that you have obtained consent from each such individual to the submission, transfer and processing of the information. Although personal information collected by us through the website, emails, mail, fax, and telephone is used by us in accordance with this Privacy Policy, laws generally applicable to the protection of personal data in the U.S. may not be as stringent as those in other countries.


Links to Other Web Sites

PANCKY wants you to be aware that when you click on links and ad banners that take you to an affiliated or third-party website, you will be subject to the privacy policies and Terms of Use of those websites, not ours. We encourage you to read the posted privacy statement and user terms whenever using, and prior to providing any personal information to any other website.


Security and Passwords

If you place an order on our website, it will encrypt the credit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best with Microsoft's Internet Explorer® or Netscape Navigator®. However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard personal information once we receive it, we cannot warrant the security of the information we receive.


Portions of the website (such as our Member registration and Address Book) may require registration and log-in processes in which you will select a user ID and password (collectively, the "Password"). Passwords provided to you by us are the confidential property of the company and may be used by you solely for your individual use of the website (and otherwise as specified by us). You are responsible for maintaining the confidentiality of any Password and for all activities that occur using your Password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your Password or accounts.